Frequently Asked Questions

1. How are your leads generated?

Our leads are generated using popular search engines such as Google, Yahoo, MSN and AOL.  We advertise using keyword combinations that people with legal problems usually search.  For example, someone that is searching for "divorce legal help" would come upon our webpage that explains to them that we can help them find low cost legal help in their own state.  The person then requests more information by entering their contact details.

2. Are your leads fresh?

Once a lead submits their contact information, the information is immediately sent to our server.  Our server sends out new leads every 5 seconds.  Once the leads leave our server, they are in control of your E-Mail system, so depending on how fast you E-Mail system works and how often you check for mail, you will receive your leads very shortly after they are submitted.

3. Are your leads exclusive?

Absolutely!  Our leads are sent to only one person.  Our server logs every lead into a database and checks every new lead against the previous 3 months of leads submitted.  Therefore, if a lead resubmits their information a few days later, the lead will be blocked from going to a new person.  There are instances where a lead will submit their information twice differently and the system will assume it is a unique lead (computers are only so smart!!).  In this case, we will replace the lead.  Terms & Conditions apply.

4. How come on some days I receive more leads that others?

We advertise 24 hours per day, 7 days per week.  People are more inclined to search on their legal problems on some days more than others.  Monday thru Thursday are the highest lead flow days, declining to Sunday.  The lead flow also varies depending on the time of day.  Monday thru Thursday are busiest during business hours whereas Friday thru Sunday are busiest in the afternoons and evenings.  The hours and days that you elect to receive leads will affect how many leads you receive on a given day.

5.  What is the best way to get the maximum number of leads?

Set your order to go 24 hours per day.

6. Why are your leads less expensive than most other lead services?

We don't offer some of the "free" infrastructure that other services do.  We don't provide an auto-responder, contact manager or training.  Most of our customers either have their own systems or don't use one.  By simplifying our product offering to just high quality leads, you pocket the savings.

7. Do you have an auto-responder?

No.  We forward the lead to you in real-time and you take it from there.  For the reason why we don't offer and auto-responder, please see number 6.

8. I thought you said your leads are exclusive.  When I contact my leads, sometimes they say that they have already been contacted by someone regarding a Pre-Paid Legal Plan?  

Our lead are exclusive to our customers.  There are many lead services out there for a lead to submit their information to.  Sometimes a lead will request information from multiple lead services.  Unfortunately, we have no control over this.  If this happens, let us know and we will check to make sure that the lead has not been duplicated within our system.  If it has, we will gladly replace it but usually it is because the lead submitted multiple requests with different services.

9. What do you consider a bad lead?

Please click here - Bad Lead Policy